We offer a return policy as a courtesy, but our real commitment is to support you before you buy so that you make the right choice from the start.The 3 appointments are not a constraint, they are a guarantee that you are buying a watch with full knowledge that you will love.This FAQ supplements our Return and Exchange Policy. In case of discrepancy, the terms of the Return Policy shall prevail.Last updated: January 2026

Yes. As a courtesy, we accept returns within 7 calendar days from the date of actual delivery of the watch, in accordance with our return policy.Important: Although Swiss law does not impose a right of withdrawal for sales concluded after physical consultation in a professional setting, we offer this possibility to guarantee your complete satisfaction.

7 calendar days from the date of delivery of the watch.Example: If you receive your watch on Monday, January 15th, you have until Monday, January 22nd (inclusive) to notify us of your intention to return it.

Yes, a processing fee applies to cover the thorough assessment of the watch's condition after return, its recertification, and its resale.Amount of fees:8% of the selling priceCapped at a maximum of CHF 750Concrete examples:Watch priceCalculation (8%)Fees appliedRefundCHF 1,500CHF 120CHF 120CHF 1,380CHF 3,000CHF 240CHF 240CHF 2,760CHF 5,000CHF 400CHF 400CHF 4,600CHF 10,000CHF 800CHF 750 (capped)CHF 9,250CHF 20,000CHF 1,600CHF 750 (capped)CHF 19,250

Luxury vintage watches are unique pieces that require special care. Each return involves:1. Thorough assessment of the condition (30-60 minutes)Checking under a magnifying glass for the absence of new micro-scratchesBracelet and link inspectionMovement and water resistance test if applicable2. New certificationComplete photographic documentationState certificate updateChecking all accessories3. Preparation for resaleNew photos if necessaryDescription updateUploaded to the websiteThese fees ensure that all our watches, even when returned, maintain our standards of excellence.

No. The following fees are non-refundable :Application fee (8% capped at CHF 750)Possible appointment feesOnly the purchase price of the watch is refunded, less processing fees.

Returns are only accepted if all of these conditions are met:1. Watch conditionExact condition of delivery (not worn)No new micro-scratchesNo sign of bracelet adjustmentNo contact with water, chemicals or magnetic fields2. Accessories and complete documentationThe watch itselfOriginal box (if provided at the time of sale)Certificate of authenticityDocumentation on the condition and historyManufacturer's revision invoiceOriginal sales invoiceAny case or accessory provided3. Procedure followed according to the return policyWritten request sent to hello@pepitawatch.ch before the expiry of the 7-day periodPrior written agreement from usHand delivery at a scheduled appointment

Step 1: Send an emailEmail address: hello@pepitawatch.chPlease indicate:Your name, surname and contact detailsInvoice referenceWatch modelDate of purchaseReason for return (optional but appreciated)Step 2: Await our agreementWe will review your request within 48 business hours and inform you of the outcome:Our reasoned agreement or refusalIf accepted: practical details (location, date, time of the return appointment)Step 3: Inspection appointmentDuring the appointment:Complete visual inspection of the watchCondition and accessory checkFinal approval or rejection of the returnStep 4: RefundIf validated:Signing of a restitution documentRefund within 14 business days via bank transferAmount = Purchase price - Processing fees (8% max CHF 750)

Yes! An exchange is a possible solution, subject to a mutual agreement that will be formalized in writing.Terms :Same 7-day deadlineSame condition requirement (watch not worn)Price difference to be paid or refunded as applicableAdvantage :If exchange of equivalent value (± 5%): Processing fees reduced to 5% (instead of 8%)If the difference is greater than 5%: A 5% fee will be calculated on the returned watch.Example :You are exchanging a watch worth CHF 5,000 for one worth CHF 5,200:Difference = CHF 200 (4%) → Exchange of equivalent valueApplication fee = 5% × CHF 5,000 = CHF 250 (instead of CHF 400)You pay: CHF 200 (difference) + CHF 250 (fees) = CHF 450

We refuse the return if:✖️ The watch has been worn (visible signs of wear)✖️ New micro-scratches or signs of wear✖️ Bracelet adjusted or links removed/added✖️ Third-party intervention (external watchmaker)✖️ Contact with water, products or magnets✖️ Missing accessories or documents✖️ 7-day deadline exceeded✖️ Absence of our prior written agreement✖️ Custom-made or personalized watchIn these cases, the sale is final.

Preferred option: Hand deliveryAppointment scheduled at the same secure location as the saleImmediate inspection and on-site validationSigning of the return documentExceptional option: Postal deliveryAccepted only in exceptional circumstances and with our prior written consent.Conditions if shipment accepted:✅ Mandatory insurance for the full value of the watch✅ Secure and discreet packaging✅ Registered delivery with signature⚠️ Shipping and insurance costs are your responsibility⚠️ You remain responsible until actual receiptWe reserve the right to refuse postal delivery.

Refund processing time: maximum 14 business daysfrom the date of validation of the return during the physical inspection.Refund method:Bank transfer only to the account used for the initial payment.Amount refunded:Purchase price paid - Processing fees (8% max CHF 750)Appointment fees are non-refundable.

Returns accepted (7 days)Change of mind after purchaseApplication fee: 8% max CHF 750 cappedStrict state conditionsAuthenticity guaranteed (14 days)Dispute over the watch's authenticityContradictory expert assessment by an independent expertFull refund if proven inauthentic. Expert fees to be paid by the party whose argument is rejected by the expert.Warranty of operation (12 months)Movement problem on a serviced watchRepairs covered (parts and labor)Applies only to watches that have undergone a full factory service👉 These guarantees are separate from the commercial return right.

Yes, in rare cases where:The watch showed obvious signs of wear.Some accessories were missingThe 7-day deadline was exceeded without justification.The condition did not match that of the deliveryOur commitment: We are always transparent and fair. If a return is refused, we explain precisely why, with supporting photos if necessary.

Yes, thanks to our 3-session program!It is precisely to avoid returns that we have implemented this process:First meeting (video) - Detailed presentation, your questions2nd appointment (in person) - Watch inspection, trial, condition check3rd meeting (finalization) - Last opportunity to reflect before the purchaseOur tips to avoid a return:✅ Take your time during the second date✅ Ask all your questions✅ Try the watch on your wrist✅ Check every detail (condition, size, color, weight)✅ Feel free to postpone the 3rd appointment if you have any doubtsOur goal: To ensure you are absolutely certain of your choice before purchasing.

Email: hello@pepitawatch.chTelephone: [Swiss business number]Guaranteed response time: maximum 48 business hoursWe are listening to you and will do everything we can to find a satisfactory solution.